Contact Xcel Peptides support
Help with account access, orders and shipping, including if you cannot sign in.
Choose your question
I cannot sign in
Start with Reset password. If the reset email does not arrive, check your spam folder, then write to us from the email address on your account.
I need order status
Signed-in researchers can see status and tracking under My Account. If you cannot sign in, send your order number and the email address used at checkout.
Shipping question
Include your order number and delivery ZIP code so we can look up the shipment. Signed-in researchers can also see tracking under My Account.
Something else
Registration, billing or any other question about your account.
Reset your password, step by step
- Select Reset password.
- Enter the email address on your account.
- Open the email we send you. Check your spam folder if it does not arrive within a few minutes.
- Follow the link and choose a new password.
- If the email never arrives, write to us from the address on your account.
Asking about an order
Send these three things and we can find your order quickly:
- Your order number
- The email address used at checkout
- Your delivery ZIP code
Please do not send passwords or full card numbers.
Send us a message
Please do not send passwords or full card numbers.
Other ways to reach us
EMAIL
MAILING ADDRESS
Xcel Research LLC
1309 Coffeen Avenue, Suite 12238
Sheridan, Wyoming 82801
1309 Coffeen Avenue, Suite 12238
Sheridan, Wyoming 82801